Chi, E. H., Pirolli, P.and Pitkow, J. (2000). The scent of a site: a system for analyzing and predicting information scent, usage, and usability of a web site. ACM CHI 2000 Conference Proceedings, pp. 161-168.
Frokjaer, E., Hertzum, M., and Hornbaek, K. (2000). Measuring usability: are effectiveness, efficiency, and satisfaction really correlated? ACM CHI 2000 Conference Proceedings, pp. 345-352.
Hartson, H. R., Castillo, J., Kelso, J. and Neale, W. (1996). Remote evaluation: the network as an extension of the usability laboratory. ACM CHI 96 conference proceedings, pp. 228-235.
Jeffries, R., Miller,J.R., Wharton, C., and Uyeda, K. (1991). User interface evaluation in the real world: a comparison of four techniques. Conference Proceedings of the SIGCHI 1991 "CHI '91" Human Factors in Computing Systems Conference, "Reaching Through Technology," April 27-May 2, 1991, edited by Robertson, S., Olson, G., Olson, J.. New Orleans, LA, ACM Publishing, New York. Pp. 119-124
Levi, M.D. and Conrad, F.G. (1996, July and August). A heuristic evaluation of a world wide web prototype. Interactions, pp.51-61.
Mauro, Charles (1996, May-June). New York Stock Exchange Reporters Trade and Quote Terminal. Interactions, III.3, pp. 18-24.
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Web Sites Related to Usability
Usability Methods Toolbox
Use of Questionnaire Methods for Usability Assessment
Testing Methods and Tools
Guide to Usability and Software Engineering (GUSE) from University of
Heuristic Evaluations from Nielsen
Usability Testing from SoftMedia Artisans
Usability Resources from the National Cancer Institute
Indiana University information on Usability
Discussion of Guidelines for User Observation
How to Structure Reports on Experiments in Human-Computer Interaction