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| Full
Citation: |
UMI/ProQuest
PUBLICATION NUMBER: |
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AAT 3126765 |
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| TITLE: |
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A study of learners' perceived value
and satisfaction for implied effectiveness of online learning
systems |
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| AUTHOR: |
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Levy, Yair |
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| DEGREE: |
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PhD |
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| SCHOOL: |
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FLORIDA INTERNATIONAL UNIVERSITY
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| DATE: |
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2003 |
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| PAGES: |
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330 |
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| COMMITTEE CHAIR: |
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Prof. Zanakis, S. H. |
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| SOURCE: |
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DAI-A 65/03, p. 1014 |
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| COMMITTEE MEMBERS: |
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Dean Joyce J. Elam, Dr. Kenneth E. Murphy,
Dr.
Leonard Bliss, and Dr. Michael Dompus |
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| SUBJECT: |
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BUSINESS ADMINISTRATION, GENERAL
(0310); INFORMATION SCIENCE (0723); EDUCATION, TECHNOLOGY (0710)
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| DIGITAL FORMATS: |
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(15.80Mb image-only PDF - NSU Patrons
ONLY!) |
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| APA Citation: |
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Levy, Y. (2003). A study of learners' perceived value
and satisfaction for implied effectiveness of online learning
systems. Dissertation Abstracts International, 65(03), 1014A.
(UMI No. AAT 3126765). Retrieved [Date], from Digital Dissertations
database. |
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| Abstract: |
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Online
learning systems (OLS) have become center stage for corporations and
educational institutions as a competitive tool in the knowledge
economy. The satisfaction construct has received extensive coverage
in information systems literature as an indicator of effectiveness
but has been criticized for lack of validity; yet, the value
construct has been largely ignored, although it has a long history
in psychology, sociology, and behavioral science. The purpose of
this dissertation is to investigate value and satisfaction
constructs in the context of OLS, and their relationship for
learners' implied effectiveness of OLS.
First, a qualitative phase was employed to gather OLS
values from learners' focus groups, followed by a pilot phase to
refine a proposed instrument, and a main phase to validate the
survey. Responses were received from 75 students in four focus
groups, 141 in the pilot, and 207 the main survey. Extensive data
cleaning and exploratory factor analysis were done to identify
factors of learners' perceived value and satisfaction of OLS. Then,
Value-Satisfaction grids and the Learners' Value Index of
Satisfaction (LeVIS) were developed as benchmarking tools of OLS.
Moreover, Multicriteria Decision Analysis (MCDA) techniques were
employed to impute value from satisfaction scores in order to reduce
survey response time.
The results provided four satisfaction and four value
factors with high reliability (Cronbach's
α). Moreover, value
and satisfaction were found to have low linear and nonlinear
correlations, indicating that they are two distinct uncorrelated
constructs. This is consistent with the literature.
Value-Satisfaction grids and the LeVIS index indicated relatively
high effectiveness for technology and support characteristics,
relatively low effectiveness for professor's characteristics, while
course and learner characteristics indicated average effectiveness.
The main contributions of this study include
identifying, defining, and articulating the relationship between
value and satisfaction constructs as assessment of users' implied IS
effectiveness, as well as assessing the accuracy of MCDA procedures
to predict value scores, thus reducing by half the survey
questionnaire size. |
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